Refund policy

All sales are final. Approved returns and exchanges are issued as store credit only — we do not offer cash or card refunds.

Exception: If your order is cancelled before fulfillment due to a shipping or customs restriction, as outlined in our Shipping Policy, you will receive a full refund to your original payment method. This is the only circumstance in which a refund is issued.

We want you to love and bond with your Leymen bracelet. If you're not satisfied, contact us within 7 calendar days of delivery to discuss store credit options. Email hello@leymenjewels.com with your order number and the reason for your return before mailing anything back — returns sent without prior contact are not eligible.

Store credit is valid for 12 months from the date of issuance and covers the product price only. It does not cover original shipping, fees, or taxes.

You are responsible for all costs associated with a return or exchange, including shipping, duties, customs, and taxes. Leymen Jewels does not reimburse these costs.

Return Conditions

Custom sizing: every bracelet is made to your wrist measurements — please confirm sizing carefully before ordering

Condition: items must be unworn, unaltered, and returned in original packaging with tags attached and proof of purchase included

Natural materials: all crystals are natural; variation in color, pattern, and shape is inherent to the stone and is not considered a defect

Defects: we reserve the right to assess and, where necessary, decline defect claims. Verified manufacturing defects qualify for an exchange of an identical item, subject to availability, or store credit

Exchanges

Exchanges for a different design must meet all conditions above and be requested within 7 calendar days of delivery.

Refused Deliveries and Unpaid Duties

Orders that are refused at delivery or held for unpaid customs duties are not eligible for store credit or exchange.

Sale Items

Items purchased on sale are final. Only verified manufacturing defects qualify for exchange or store credit.

We reserve the right to decline any return that doesn't meet the conditions above, or that arrives damaged due to improper packaging. Ineligible returns will not be sent back to the customer.

This policy is subject to change without notice. The version posted at the time of your return request governs your request.

Questions? Email hello@leymenjewels.com.